Jill "xtingu" Knapp

Traveling musician. Singer. Road warrior in bursts. Dork. Easy to spot. Gauche eyeshadow fan. Unreasonably happy.

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Hi all!

Verizon had a huge cell outage earlier this week, and because of that, Matt and I aren't able to receive MMSes. (MMSes are fancy texts-- so any text with a photo or sound attachment, or text-only texts sent to multiple people at once.

We can still receive simple texts (SMSes)... meaning text-only texts sent to one person at a time, though. So at least that's something. 

I don't know when Verizon is going to have this fixed, but until it is... if you need to reach me, email is best.  If shooting off a text is easier, please just make sure you're only sending it to me, and it's not part of a group text.

Right now I have about 8 group and/or photo texts that have been saying "Downloading..." for over 2 days now.  The suspense is killing me!

Apologies. I know it's annoying. :-(

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Verizon wants me to return their old router, but the label they sent me has one of those little broken-image "X" icons where the actual label information is supposed to go.
I would love to see that. A bunch of us here love public BSODs and error messages, and that kinda image "X" icon thing is making me giddy just thinking about it.
Aw, darn. I think I just gave it away to the friendly UPS guy. Sorry.
 

Hit a home run with Verizon Residential and a bunt to first with Verizon Wireless today. It's been a Verizonny day. 

In a nutshell, Verizon Residential came out (and was on time!) this morning and they confirmed my diagnosis and remedy, because I am awesome.  So yep, turns out the ONT (optical network terminal) wasn't getting power from the outlet, and was only getting power from the BBU (battery backup unit).  The tech was awesome and took one look at our 10-year-old ONT/BBU and immediately said "I gotta replace this shiznit," at which point I said "Whoa whoa whoa, Amigo... the new units don't have battery backups, so you're not allowed to replace it because I have a landline that relies on the battery in the event of a power outage." And he was like, "Holy shitballs, you're right, which is weird because you appear to have both technical skills and boobs."  Yes, I get that a lot. I understand. It's an anomalies in your home and native land of DelCo, where everyone has Rodney Anonymous' accent.  Anyway, he replaced the power supply and didn't charge me anything, and said "I just gotta warn you though... a sales guy is gonna call you and they're gonna try to get you to upgrade your FIOS. Right now you have 256MB Up/Down, which was bleeeeeeeeding-edge speedy 10 years ago, and now we've got Gigabyte Up/Down. So just brace yourself." I asked if I was in any danger if I didn't upgrade... like, was I vulnerable to some nutty exploit, and he said "Nope, none that I can think of. As long as you keep your router firmware up-to-date and don't keep default passwords, you should be OK."  So, yeah. I call that a win for now.

* * * * *

The bunt to first base happened overnight last night when I tweeted to VZWSupport about a problem that has been plaguing our neighborhood and environs since May 2014: We had a freak hailstorm in May of 2014 with baseball-sized hail that got me and my neighbors new roofs/siding/car bodywork/etc.

(see cool photos of hailstones and damage to my house and car: https://www.flickr.com/photos/xtingu/sets/72157645237393142/ )

It also knocked out the Verizon cell tower that serves our area, and since that very afternoon, cell reception for everyone around here has been shittastic... you either have baaaaaarely one teeeeeeny bar of signal or none whatsoever, or you have to go outside to make a call. (This is why I still have a landline.)  Various neighbors have called VZW to complain over the years, and Verizon resolved the individual Incidents (be selling signal boosters to people who complained) but never addressed the Problem of fixing the smashed tower. So after I tweeted VZWSupport last night, they called me today and I was able to explain to the rep that it wasn't just me and Matt experiencing this, but it was over 200 customers in the area, many of whom are switching (or already switched) to Sprint.  She said "Holy crap, we'll get someone out there within 5-7 days!" Which seems like a long time, but we've waited three years, so what's other week?

There's a slightly more locked-down social media site called "NextDoor" which is a neighborhood message board that somehow verifies you actually live in a certain neighborhood before it lets you join. This "Damaged Verizon Cell Tower" has been a very sore point for a looooong time, but I'm suddenly a hero today for telling everyone in our surrounding neighborhoods that this might FINALLY get addressed. I am cautiously optimistic, hence a bunt to first base.  I'll keep y'all posted... I'm sure you're all biting your nails wondering how the cell reception is in North Wilmington, Delaware. 

Other than that...

Music Stuff This Weekend

We've got two gigs this weekend. On Friday (6/23) we're playing this neat town festival called Smyrna At Night. Smyrna, Delaware is a cute town about halfway down our tall skinny state that has a street festival every summer where they close the main drag, have a ton of vendors, food trucks, bands, and stuff all night. We're playing an indoor venue at prime time, from 8-9pm at a place called The Drunk'n Baker, which is a bakery that makes booze-infused treatz.*  Should be fun, even if I won't eat their boozey snax.

The second gig is the next night (Saturday, 6/24), where we're playing in our Billy Joel Tribute Band at World Cafe Live in Philadelphia, on the big stage downstairs. Show starts at 8pm.  I sing lead on a few things, I sing backup on a zillion others, and play tenor and also saxes, and a crap-ton of percussion. It's a blast, and I love playing this music with my friends... it's an 8-piece band and we make a good racket. If you're in or around Philly, come on out if ya want. We'd love an audience. :-D

On Sunday we'll do a belated Fathers Day up at my folks' place in NJ and we'll stay with them for a few days. It'll be nice.

So that's the news. 

Riveting, I know.

Ok, bye. :)

____

Seven dollahs, get a big bagga treatz!" (Inside joke. Sorry.)​​​​​​

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6/22 '17 9 Comments
"Seven dollahs, yah get a big bagga treatz!"

I fuckin love you. Have I mentioned that recently, cuz I do.

Laughed out loud in my hotel. Hope I didn't wake the neighbors.

Also - Nice work with Big VZ - both counts. I love that the kid tried to warn you of the impending call from the sales droid. Because of COURSE there's going to be a call.

And the cell tower? That seems like it will be a MAYJOHR win if it happens.

Your customer complaint fu is so VERY much stronger than mine. Remind me to have you come with me the next time I have to deal with VZW...
Matt Lichtenwalner 6/22 '17edited
Sometimes autocorrect is good. "Also sax:" now my favorite typo
Thomas Boutell 6/22 '17
So I wanna say I am proud of you for taking it to the man and getting good service ... and I am, but the fact that getting honest, helpful service from a vendor who YOU PAY is a victory, not a commonplace occurrence ... that makes me sad.

Yay you!
Boo Corporate America.
*pumps fist in solidarity*
I'll be there is Smyrna with my (most likely cranky) 6 yr old in tow. Hoping to finally meet you!
Ursula Sadiq 6/23 '17
Wait ... Ursula and Jill, you've never met?
That makes sense considering the timing, but still, it feels weird.
Jill I saw you through the window - but kid was extra cranky melting down, so we didn't come in. . . . some other day!
Ursula Sadiq 6/23 '17
No worries at all! Just saw this now that we're home, so I wasn't on the lookout and didn't know to be disappointed. :-D

But get this-- your name was totally brought up tonight! Kristen Halversen (new last name is Pickering) was there and her super-talented son Brody joined us as an intern when we recorded our last album. Kristen said to me, "Hey, I didn't know you know Hamlet! We were in the honors program at UD together!" And then started naming people we knew, and she mentioned you, and I said that we hadn't yet met but were probably going to any minute. IT'S LIKE I WAS PSYCHIC.
Told you.