Jill "xtingu" Knapp

Traveling musician. Singer. Road warrior in bursts. Dork. Easy to spot. Gauche eyeshadow fan. Unreasonably happy.

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The thing I teach is this thing called "ITIL" which is basically a set of books that give you ideas on how to make your IT department suck less.  When I teach what's known as an "ITIL Foundation" class, I'm basically giving a 3-day lecture on the highlights of these books (kinda like a live-action Cliffs Notes), and then I proctor the official Certification Exam that "proves" that people remember the highlights and major plot points of these books. 

When these books first came out in 1989-ish, they were a set of 31 books. They were revised in 1999 and they shrunk down to 8 books (though they added a 9th one later) -- that was called "ITIL v2," and then in 2007 it became 5 books ("ITIL V3"). In 2011, they did a teeny little update to the five ITIL V3 books and there was confusion in the industry as to whether it was still called "ITIL V3" or if it was called "ITIL 2011" or just plain ol' "ITIL." But it stayed five books.

A new version just sorta came out in beta, and only instructors have access to this draft version (called "ITIL 4"). Instructors have to be certified in it before we're allowed to teach it, obviously.  The new version won't be officially released until February-ish, and the new ITIL 4 Foundation exams will go live around then.

I'm heading down to Washington DC today because the ITIL Mothership is holding a  Train the Trainer Class on Thursday and Friday... and then Friday afternoon I'll also take the Foundation Exam.  This new version is soooooooooo fundamentally different than any of its predecessors that I am worried I'm gonna fail this exam on Friday... and boy howdy won't that be embarrassing. 

I know when ITIL V2 moved to ITIL V3 in 2007, I was convinced I'd never ever be comfy or fluent in the V3 material... and hey, look at me, I'm considered a fancy-pants subject matter expert and I haven't had an in-person student flunk the exam on my watch since 2009, and people buy access to my online instructional videos and send me fan-mail thanking me for helping them nail the exam. So maybe I'm not as dumb as I think. 

But this new version... man. I read it, and it means nothing to me... and I channel Matt Lichtenwalner ​​​​​​'s friend Don and kinda giggle because all I see are "worrrrrrrrds..."  O_o


In other news, a few weeks ago I had two root canals and one of them turned to the dark side and got infected (yum) so my face blew up and it hurt... so I jumped on 10 days of antibiotics. Those ended on November 5th.

On Monday of this week they had to do more dental work, and now the *other* root-canaled tooth has turned to the dark side. So I'll be on yet another stupid round of antibiotics starting in an hour or so. Sick of this, you guys.  (I swear I brush and floss! I even have a Sonicare and a WaterPik that I use religiously!)  And my dentist is awesome... so I don't know why my teef rebel like this. It hurts, and I look like an idiot with my face all lopsided yet again.  (Perfect for meeting new people!)

It's supposed to be a wintry mix of blecch from DC to NYC for the next few days, and the hotel I'm staying in is about 1/2 mile from the Sofitel hotel where the training is at. (As much as I wanted to stay at the Sofitel, I couldn't justify $800/night. So it'll be $400/night instead at the Hampton Inn... ouch.) I'm not looking forward to walking 1/2 mile in the icy snow to/from class, but I also know that 1/2 mile is just not far enough to justify calling an Uber/Lyft.  So I will comfort and warm my heart by flipping the bird at The White House as I walk directly past it on the walk to/from class each day. 

I am looking forward to meeting my friend Dan for dinner tonight since he lives in DC. He's been my pal since Kindergarten, and he's fucking awesome. We were in punk band in high school together and he is one of those "touchstone" people in my life. Stoked to see him. 

This will be my first work-trip (or any trip, really) in forever where Matt isn't coming with me. I haz a sad. But honestly, I'm gonna be studying each night, so I wouldn't be that much fun to hang around anyway.


In other news, this Saturday night we are playing in a big-ol' tribute to The Who, and I am pretty excited about it.  Good lordy, the song "Slip Kid" is so much fun to play. Plus I'm getting to play trumpet on "5:15," "Drowned," and "The Real Me," and it's a blast.  I can't remember if I've ever performed on The Grand Opera House stage before... it's a 1200-seat theater. I feel like I would have remembered that. *shrug*

Ok, time to get out of bed. (I've been up since 8, but I just like being in bed.)

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11/14 '18 6 Comments
I can't imagine that it's possible that you haven't performed at the Grande. Maybe at the Baby Grande? Dunno.

Anywho - sounds like you're pretty slammed over the next couple of days, but I will be working in DC (or nearby) both days (weather permitting) so ping me if you want to grab coffee.
I gather you’ll have little time, but if you do, pop into the Renwick? (right around the corner from the White House) Also, Air Canada has a pop up Poutine restaurant in DC this season. Also also, Thursday evening Local 16 DC bar has a Broadway singalong. Pop pop pop.
Ursula Sadiq 11/14 '18edited
I’m stressed out for you, just reading this. I have a feeling that once you figure out the pattern, you’ll triumph.
I never have figured out what ITIL is except that "we don't have it" and "we need it."

And you've already taught me something, as now I know it is "ideas on how to make your IT department suck less."
Chris Herdt 11/20 '18
Take a whole bunch of really smart IT managers and come up with a very long list of their best practices for running IT organizations (big and small). Put it through the 'common language' filter so that everyone understands everyone else.

Now distill all that stuff down into something that doesn't take a lifetime to learn.

Voila! ITIL
Matt Lichtenwalner 11/21 '18edited
ETA: ITIL CAN take a lifetime to master, of course - like anything. Ms. Knapp seems to have an uncanny ability in that department. Smart one, she.